Support
We read every message and aim to reply within 1–2 business days.
Need help with nexTTable? The fastest way to reach us is email: support@[EMAIL-TBD]. For anything involving safety or abuse, please include "REPORT" in the subject so we can prioritize it.
Contact
- Support & account help: support@[EMAIL-TBD]
- General & partnerships: support@[EMAIL-TBD]
Report content or a user
nexTTable has zero tolerance for objectionable content and abusive users. You can report directly in the app:
- In communal chat: use Report on a message, and Mute or Block a user. Room hosts can also remove messages and remove, time-out, or ban a user.
- On a listing: tap the flag/⋯ action in the card inspector to report a listing (counterfeit, prohibited, offensive, or misleading).
- On reviews and dispute messages: use the ⋯ / Report action to flag or hide abusive content.
You can also email support@[EMAIL-TBD] with details (and a screenshot if you have one). We aim to act on reports of objectionable content within 24 hours.
Orders, returns, and disputes
- Order status: see it under Account → Orders in the app.
- Problem with an order (not as described, damaged, counterfeit, or not delivered): open a dispute from the order in the app and work with the vendor. Refunds, when issued, are returned to your original payment method via Stripe.
- Still stuck? Email us and we'll help mediate.
Your account and privacy
- Delete your account: in the app, go to Account → settings → Delete account. This removes your account and associated data, subject to records we must keep for legal, tax, and dispute-resolution reasons.
- Privacy requests (access, correction, deletion): email support@[EMAIL-TBD]. See our Privacy Policy for what we collect and your rights.
For vendors
- Payouts and identity verification are handled through Stripe. If a payout is delayed or verification is stuck, check your Stripe onboarding status in the app first, then contact us.
- Fees: no monthly fee. A 10% fee (7% platform + 3% card processing) applies to the item subtotal of each completed sale (shipping excluded). See the Seller Policy.
- Listing or account questions: email support@[EMAIL-TBD].